About Us

   Thanks for taking the time to check out Biker's Gear Unlimited. There are many aspects that set us apart from our competitors like the low retail prices, no minimum orders, and exceptional customer service to name a few.  We are committed to this. 

   As a biker myself, I was as frustrated as you are with the prices of merchandise these days.  I was tired of paying three and four hundred percent mark-ups above wholesale cost to get decent merchandise.  I decided to make a change!  Don't be fooled by other retailers.  Here at Biker's Gear Unlimited, we offer the same products at a real world price!  From Men's or Women's Motorcycle Leather Jackets to Helmets and Leather Saddlebags and Luggage, we've got what you need at the price you want! 

Please email us at customerservice@bikersgearunlimited.com with any questions or comments.
 

Store Policies

Accepted Methods of Payment.   We accept PayPal, Cashiers Checks, Money Orders, and Personal Checks (with a hold or until cleared).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 10 - 14 day delivery time.  Back-ordered items will take longer. We will automatically back-order and ship. You will be notified of back-ordered items via email when your other items have shipped. If you do not wish to have your item back-ordered, you must respond to your shipping notification email and let us know.

Shipping Methods.  

All shipments will be sent via whatever carrier supports the shipping address you have provided to us the best. 

We reserve the right to choose that carrier.

For US Domestic Standard (Lower 48 States) Regular Parcel Ground:

     Our Shipping Calculator will only calculate US Domestic (Lower 48 States) Regular Parcel Ground shipping and handling cost.  In many cases this is the same or close to the same cost as USPS Priority Mail which is a 2 to 3 day service.  Referring to the statement above, we will choose whatever carrier supports the shipping address you have provided to us the best.  If USPS Priority Mail supports your area for the same or close to the same cost as what has already been charged for shipping and handling, we will ship you parcel using USPS Priority Mail.

For Over-sized, Heavy, or LTL Truck Shipments:

     For Over-sized, Heavy, or Truck Shipments, we will contact you with a shipping and handling amount.  A PayPal invoice will be issued for any additional shipping and handling costs over and above the US Domestic (Lower 48 States) Regular Parcel Ground shipping and handling cost which has already been charged to your order.  We will process your order as soon as we receive it but will not ship until the extra shipping and handling costs have been paid.  Remember: the driver of an LTL Delivery Truck is not responsible for the off-loading of freight.  They are usually only responsible to get the freight to the back doors of the delivery truck.  In most cases, you are responsible for getting it off the truck.

For Overnight, 2ND Day, and Priority: 

     For USPS Express Overnight or UPS 2ND Day And UPS Red Overnight, please contact us by emailing our customer service department at customerservice@bikersgearunlimited.com or by calling us at 239-945-8463 for quote.  A PayPal invoice will be issued for any additional shipping and handling costs over and above the US Domestic (Lower 48 States) Regular Parcel Ground shipping and handling cost which has already been charged to your order.  We will process your order as soon as we receive it but will not ship until the extra shipping and handling costs have been paid. 

 FOR ALASKA AND HAWAII:

We will ship Standard Service to Alaska and Hawaii via USPS Priority Mail ONLY. 

     Our Shipping Calculator will only calculate US Domestic (Lower 48 States) Regular Parcel Ground shipping and handling cost.  In many cases this is the same or close to the same cost as USPS Priority Mail which is a 3 to 5 day service to Alaska and Hawaii.  If this is the case, you will not be responsible for any extra shipping and handling charges.  If not, a PayPal invoice will be issued for any additional shipping and handling costs over and above the US Domestic (Lower 48 States) Regular Parcel Ground shipping and handling cost which has already been charged to your order.  We will process your order as soon as we receive it but will not ship until the extra shipping and handling costs have been paid. 

FOR ALL INTERNATIONAL SHIPPING (outside the United States):

Please contact us by emailing our customer service department at customerservice@bikersgearunlimited.com or by calling us at 239-945-8463 for quote before ordering.  We use USPS Priority International for all of our international shipments. 

We are not responsible for any extra taxes or tariffs charged by the government of the country you are requesting we ship to.

Our Shipping Calculator will only calculate US Domestic (Lower 48 States) Regular Parcel Ground shipping cost.  A PayPal invoice will be issued for any additional shipping costs over and above the US Domestic (Lower 48 States) Regular Parcel Ground shipping and handling cost which has already been charged to your order.  We will process your order as soon as we receive it but will not ship until the extra shipping and handling costs have been paid. 

VERY IMPORTANT:

The amount of shipping and handling charged over and above the US Domestic (Lower 48 States) Regular Parcel Ground Regular Parcel shipping cost for any International Order is NON-REFUNDABLE. 

The customer is responsible for all shipping and handling costs associated with the return of any International Order to our facility.

Not responsible for items lost or damaged due to shipping. All orders will be insured for the order amount.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. All items are shipped insured for your protection. If you notice damage to any box in your delivery or if you notice hidden damage after the driver has left, write a description of the damage on the trucking bill if applicable and call the freight carrier imediately. Remember to keep all the damaged merchandise in the original shipping carton(s) for the freight carrier. After speeking to the freight company, email us imediately and we will try to help. If we recover the cost for you from the carrier, we wll ship you a new item at no charge or refund you the amount of the damaged item and shipping costs for that item.

Please email us at customerservice@bikersgearunlimited.com with details.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email us for instructions.

Do not return products to us without first contacting us to receive instructions.

If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. All items returned to us will be inspected by us. We will determine damage. If damage is indeed due to a manufacturer's defect, we will replace the item free of charge or refund you your cost.

Please email us at customerservice@bikersgearunlimited.com with details.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to customerservice@bikersgearunlimited.com with your name and the word "RETURN" in the subject field. A Return Authorization Number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

All returns other then those for damaged or different then ordered product are subject to a 20% restocking fee and return shipping charges.

Return your item in the original packaging with all manuals, instructional materials, and tags attached.

Send a copy of your original packing slip with your RA# clearly written on it and the item you are returning circled inside the carton with the item.

No motorcycle seats of any kind may be returned once the have been fitted onto a motorcycle. These process usually leaves some type of scaring on the underside of the seat and renders it used and we can not resell a used product. Be very careful selecting a seat and trying it on your motorcycle.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

To return an item because of improper fit, follow the instructions above by contacting us first.  We will accept the return with no restocking fee if you allow us to provide you with the proper size needed or with another item of your choosing equal or greater price.  You will have to make up the difference in any price.  You are responsible for all return shipping costs.

Please email us with details at customerservice@bikersgearunlimited.com